#Tax software for mac 2017 software
Unfortunately, technology did not always fill the void, as more than half of participants experienced significant software problems due to changes from the Tax Cuts and Jobs Act of 2017 (TCJA). More than two-thirds of survey respondents reported minor to significant problems due to the delay in IRS processing caused by the federal shutdown, perhaps because preseason issues were left unaddressed. The IRS began accepting and processing individual tax returns on January 28, one day earlier than in 2018, following a partial federal government shutdown that lasted 35 days.
Tax professionals faced multiple challenges in 2019, including a late filing start, late technical guidance, and late software updates. New York CPAs have once again provided valuable practice information in responding to this survey. Most survey participants continue to use the IRS and New York DTF websites, as well as several other free online resources to assist in tax research. Although “value for cost” continues to be a concern for respondents, the 2019 ratings for this feature decreased only slightly more notably, for both tax preparation and research software, customer support ratings were the lowest for any feature, highlighting concerns with customer support that have increased in recent surveys.
Weighted average ratings decreased slightly for tax preparation software, but increased somewhat for tax research software.
Survey respondents nevertheless again expressed general satisfaction with the tax preparation and research software that enabled them to meet client needs for compliance and planning. New York tax practitioners encountered several challenges during the 2019 tax season, most notably with obtaining assistance from IRS and Department of Tax and Finance (DTF) representatives, satisfying state requests for additional documentation, and dealing with the delayed start of IRS processing due to the government shutdown.
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